Terms of service

These terms govern the use of U-Dispatch, a software platform operated by U-Dispatch of Cairo, Egypt (“we”, “us”). They form an agreement between us and the organisation that subscribes to the platform to run a food-delivery marketplace on it (“the operator”, “you”).

They are not the terms between an operator and its own customers, restaurants or riders. Each operator publishes its own, on its own domain.

1. What the service is

U-Dispatch is provided as a hosted service. It gives an operator a workspace containing an administration panel, a panel for each of its restaurants, an interface for its riders, ordering surfaces for its customers, and a programmable interface to all of them.

The workspace is the operator’s. Records created in it belong to that operator and are isolated from every other operator’s.

2. Your account and your people

You are responsible for the accounts you create in your workspace, for the roles you give them, and for anything done under them. Staff accounts carry a second authentication factor; you are responsible for keeping recovery codes safe.

Tell us promptly if you believe an account has been compromised.

3. Acceptable use

You agree not to use the service to break the law of Egypt or of any place you operate in, to send unsolicited messages, to attempt to reach another operator’s data, to probe or overload the infrastructure, or to resell access to the platform as your own product without a written agreement with us.

We may suspend a workspace where continuing to serve it would put other operators, the infrastructure or any person at risk. Where we can give notice first, we will.

4. Your data

Records in your workspace — your restaurants, menus, orders, customers, riders and financial entries — are yours. We process them to provide the service, and for no other purpose. Our handling of personal data is described in the privacy policy.

You may export your data at any time while your subscription is active. On termination we retain it for a wind-down period agreed with you and then delete it.

5. Money moving through the platform

The platform records commerce and computes settlements: commission, delivery fees, rider earnings, cash collected and amounts payable. It is a system of record, not a payment institution, and it is not a party to any transaction between you, your customers, your restaurants or your riders.

Where a payment gateway is connected to your workspace, your relationship with that gateway is your own and is governed by its terms. You are the merchant of record for the orders placed on your marketplace, and the tax obligations arising from them are yours.

6. Availability and support

We aim to keep the service available continuously and to give notice of planned maintenance. Support channels, response targets and any availability commitment are set out in your subscription agreement; nothing on this page varies them.

7. Fees

Fees, the billing cycle and the notice required to change a subscription are set out in your subscription agreement. Unless that agreement says otherwise, fees are payable in advance and are not pro-rated on early termination — see the refunds and cancellations policy.

8. Changes to the service

The platform is developed continuously. We may add capabilities, and we may change or withdraw one where it is necessary for security, legality or maintainability. Where a change materially reduces a capability you rely on, we will give reasonable notice.

9. Liability

Nothing here excludes liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, and our total liability in any twelve-month period is limited to the fees paid by you for that period.

You remain responsible for the accuracy of what you publish on your marketplace — prices, menus, delivery areas and the terms you offer your own customers.

10. Ending the agreement

Either party may end the subscription in accordance with the notice period in the subscription agreement. Either party may end it immediately for a material breach that is not put right within thirty days of being described in writing.

On termination, access to the workspace ends, your data is made available for export for the agreed wind-down period, and any fees already due remain payable.

11. Governing law

These terms are governed by the law of Egypt, and its courts have exclusive jurisdiction.

12. Contact

Questions about these terms go to hello@u-dispatch.com.